Play Smart.
Stay in Control.
At 7jj7, responsible gaming is not a footnote — it is a core part of how we operate. We provide every player in Bangladesh with the tools, information, and support needed to keep gambling a source of entertainment, never a source of harm.
Our Commitment to Safe Play
7jj7 exists to provide entertainment. We believe that online gaming — whether that means spinning the reels on a slots title, placing a cricket bet on the BPL, or trying your luck at the live dealer tables — should be a fun, freely chosen leisure activity that never crosses the line into harm.
That belief is not passive. 7jj7 actively builds responsible gaming practices into every layer of the platform, from the technical tools available in your account dashboard to the way our support team is trained to handle welfare concerns. Every player who registers an account on 7jj7.app gains immediate access to a suite of protective features at no cost and with no friction.
We also recognise that Bangladesh has a diverse population with varying levels of experience with online gambling. Some of our players are highly experienced; others may be encountering a regulated online betting environment for the first time. Our responsible gaming framework is designed to serve both groups — giving experienced players granular control over their activity while also providing clear guardrails and guidance for those who are newer to the space.
This page explains every tool, policy, and resource that 7jj7 has in place to support responsible gaming. We encourage every player to read it, not because we expect you to have a problem, but because being informed is itself a form of protection.
Key Principles
Age Restriction and Verification
7jj7 operates an unconditional 18+ policy. No person under the age of 18 is permitted to register an account, make a deposit, place a wager, or collect any winnings on the 7jj7 platform. This is not a recommendation — it is a firm rule enforced at every stage of the registration and verification process.
How We Verify Age
Every new player is required to complete a Know Your Customer (KYC) verification process before they can make a withdrawal. As part of this process, 7jj7 requests a valid government-issued identity document — such as a National Identity Card (NID), passport, or driving licence — that confirms the player's date of birth. Accounts where date-of-birth verification fails or is declined are suspended pending resolution.
Why This Matters
Research across multiple markets consistently shows that exposure to gambling at a young age is a significant risk factor for developing problem gambling behaviour in adulthood. 7jj7 takes this responsibility seriously. Our age verification process is not a bureaucratic box-tick — it is one of the most important protections we offer, both to young people and to society more broadly.
What Happens If a Minor Gains Access
If 7jj7 has reasonable grounds to believe that an account is being used by a person under the age of 18, we will immediately suspend the account pending an urgent review. Any funds deposited by or on behalf of a minor will not be eligible for withdrawal and will be handled in accordance with applicable guidelines. We strongly encourage parents and guardians of young people in Bangladesh to make use of parental control software to restrict access to online gambling sites.
Strict 18+ Policy: By creating an account on 7jj7.app, you confirm that you are at least 18 years of age and that you are legally permitted to participate in online gambling in your jurisdiction. Providing false information about your age is a serious violation of our Terms & Conditions.
Responsible Gaming Tools
7jj7 provides a comprehensive set of self-management tools that give you direct control over your gambling activity. All tools are available free of charge directly from your account settings. Setting limits is always encouraged — it takes moments and can make a meaningful difference.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once your chosen limit is reached, the platform will block further deposits until the limit period resets. Reducing a deposit limit takes effect immediately; increasing one requires a 24-hour cooling period before it becomes active.
Loss Limits
Cap the total amount you are willing to lose over a daily, weekly, or monthly period. If your net losses during the period reach your chosen threshold, your account will be restricted from placing further wagers until the period resets. Like deposit limits, reductions are instant while increases require a 24-hour delay.
Session Time Limits
Set a maximum duration for each individual gaming session. Once your session limit is reached, you will be automatically logged out. This tool is particularly useful for maintaining a healthy balance between gaming and other daily activities, especially during longer play periods.
Reality Checks
Enable periodic on-screen notifications that remind you how long you have been playing and how much you have wagered during the current session. Reality checks can be configured to appear every 15, 30, 45, or 60 minutes. Each check gives you the option to continue playing or log out.
Cool-Off Period
Take a structured short-term break from the platform by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, you cannot log in, deposit, or place wagers. The period cannot be shortened once activated, though it will expire automatically at the end of the chosen duration.
Self-Exclusion
For longer-term breaks, self-exclusion allows you to close your account for a minimum of 6 months, up to a permanent closure. During self-exclusion, your account is fully deactivated and all marketing communications are stopped. Winnings accrued before exclusion are processed in the normal timeframe.
How to Access These Tools: All responsible gaming tools are available under Account Settings → Responsible Gaming in your 7jj7 dashboard. If you experience any difficulty accessing or activating a tool, contact our support team at [email protected] and we will assist you immediately.
Recognising Problem Gambling
Problem gambling does not always announce itself dramatically. For many people, it develops gradually — what begins as a relaxing pastime slowly starts to occupy more time, money, and mental energy than intended. Recognising the early warning signs is one of the most effective ways to prevent a manageable situation from becoming a serious one.
The following behaviours are commonly associated with problem gambling. This list is not a clinical diagnosis — it is a practical guide to help you reflect honestly on your own relationship with gambling. If several of these descriptions resonate with you, we strongly encourage you to reach out for support.
- Spending more money on gambling than you originally intended, or more than you can afford to lose
- Feeling an urge to increase bet sizes over time to experience the same level of excitement
- Chasing losses by continuing to gamble in an attempt to win back money that has already been lost
- Borrowing money or selling possessions in order to fund gambling activity
- Gambling to escape stress, anxiety, loneliness, or difficult emotions rather than for entertainment
- Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling
- Feeling restless, irritable, or anxious when attempting to reduce or stop gambling
- Lying to family members or close friends about how much time or money you spend on gambling
- Failed repeated attempts to cut back or stop gambling despite a genuine desire to do so
- Continuing to gamble even after experiencing serious negative consequences — financial, personal, or professional
Are You Concerned About Your Gambling?
Asking yourself this question honestly is a sign of strength, not weakness. If you are worried about your own gambling habits or those of someone you care about, the first step is to reach out.
7jj7's support team is trained to handle responsible gaming concerns with complete confidentiality and without judgement. You will not be penalised for raising a concern — you will be helped.
Available 24/7 · Bangladesh Standard Time (UTC+6)
Healthy Gambling Habits
Self-Exclusion and Cool-Off
Self-exclusion is the most powerful tool available to a player who feels that gambling is becoming a problem. When you self-exclude on 7jj7, your account is fully deactivated for the duration you select. During that period, you cannot log in, place bets, make deposits, or receive any promotional communications from 7jj7.
Self-Exclusion Durations
7jj7 offers the following self-exclusion periods:
- 6 months — the minimum self-exclusion period, recommended for players who want a substantial break
- 1 year — suitable for players who feel they need extended time away from the platform
- 3 years — a longer-term option for players dealing with significant gambling-related difficulties
- Permanent — an indefinite, open-ended closure for players who wish to stop gambling entirely
How to Request Self-Exclusion
You can initiate self-exclusion directly from your account settings under the Responsible Gaming section. Alternatively, you can request self-exclusion by contacting the 7jj7 support team at [email protected] — specify your preferred exclusion duration, and we will process your request within 24 hours. Self-exclusion is confirmed by email once active.
What Self-Exclusion Covers
Once active, self-exclusion prevents access to all gaming and betting products on the 7jj7 platform. All promotional and marketing emails are paused. Deposits are blocked at the payment level. Any pending withdrawal at the time of self-exclusion will be processed normally within the standard timeframe.
Returning After Self-Exclusion
For time-limited self-exclusion periods (6 months, 1 year, or 3 years), your account will not automatically reactivate when the period expires. You must contact the support team to request reactivation, and a 24-hour reflection period will be applied before access is restored. Permanent self-exclusion cannot be reversed. 7jj7 strongly encourages players returning from self-exclusion to immediately set deposit and loss limits before resuming play.
Cool-Off vs Self-Exclusion
A cool-off period is a shorter, temporary break of between 24 hours and 30 days. It is suitable for players who simply want to pause their activity for a brief period without closing their account. Unlike self-exclusion, a cool-off period does expire automatically at the end of the chosen duration. For players who feel that gambling is genuinely problematic, self-exclusion is the more appropriate and effective tool.
Permanent exclusion cannot be reversed. Please consider your decision carefully. If you are unsure, a time-limited exclusion or cool-off period may be a better first step.
Support Resources and Help
If you feel that gambling is having a negative impact on your life, you do not have to deal with it alone. Beyond the tools available on the 7jj7 platform, a range of professional support resources are available to help. Reaching out is a sign of strength, and early intervention makes recovery significantly easier.
7jj7 Responsible Gaming Team
Our dedicated responsible gaming support staff are available 24/7 via email. They are trained to handle welfare concerns with full confidentiality and without judgement. Contact us at [email protected] and mention "Responsible Gaming" in your subject line for priority handling.
Talk to Someone You Trust
Speaking openly with a trusted friend, family member, or colleague about gambling concerns can be one of the most effective first steps. Many people find that simply voicing the concern out loud helps them gain perspective and commit to making a change.
Mental Health Support
Problem gambling is closely linked to anxiety, depression, and stress. If you feel that your mental health is being affected, consider speaking with a qualified mental health professional. General practitioners and counsellors across Bangladesh can provide referrals and direct support.
Keep a Gambling Diary
Tracking your gambling sessions — including time spent, amounts wagered, and how you felt before and after — can reveal patterns that are hard to see in the moment. A gambling diary is a simple but powerful self-awareness tool that many people find helpful during recovery.
Financial Counselling
If gambling has created financial difficulties, a qualified financial counsellor can help you assess your situation, create a realistic repayment plan, and rebuild stability. Many banks operating in Bangladesh — including BRAC Bank, City Bank, and Dutch-Bangla Bank — offer financial advisory services.
Account Closure
If you decide that you no longer wish to maintain a 7jj7 account at all, you may request permanent account closure at any time by contacting [email protected]. Account closure is processed within 24 hours and all personal data is handled in accordance with our Privacy Policy.
You Are Not Alone: Problem gambling affects people from all backgrounds and income levels. There is no shame in asking for help. The 7jj7 responsible gaming team will always treat your concerns with respect, empathy, and complete confidentiality.
Protecting Minors
7jj7 is an adults-only platform. We take our responsibility to prevent access by minors extremely seriously and apply multiple layers of protection to ensure that people under the age of 18 cannot participate in any gambling activity on our platform.
Guidance for Parents and Guardians
If you share a device with children or young people in your household, we strongly encourage you to take the following precautions to ensure they cannot access 7jj7 or any other online gambling platform:
- Never leave your 7jj7 account logged in on a shared device. Always log out after each session.
- Do not save your 7jj7 password in the browser on any device accessible to minors.
- Consider using device-level parental control software that blocks access to gambling websites by category.
- Enable the child lock or restricted mode features available on most modern smartphones and tablets.
- Have open, age-appropriate conversations with young people about the risks associated with gambling.
- If you suspect a young person has accessed 7jj7 using your account or another account, contact us immediately at [email protected].
Parental Control Software
A range of parental control and content filtering tools are available that can block access to gambling websites across all browsers and applications on a device. These tools can typically be configured at the device level, router level, or through your internet service provider. Common options include built-in family safety features on Android and iOS devices, as well as dedicated parental control applications available for Windows and macOS.
Reporting Underage Access
If you believe that a minor has been accessing the 7jj7 platform — whether using your account or an account registered in their own name — please report this to [email protected] immediately. We will investigate the matter urgently, suspend any account under review, and take all appropriate steps to ensure the situation is resolved. No funds deposited by or on behalf of a minor will be released, and the matter will be escalated within our responsible gaming team.
Parental Checklist
Contact the Responsible Gaming Team
The 7jj7 responsible gaming team is available around the clock to assist with any concern related to safe play, account limits, self-exclusion, or problem gambling. Every inquiry is handled with complete confidentiality by staff who are specifically trained in responsible gaming support.
Whether you want to set a limit, request a cool-off, ask a question about our tools, or report a concern about yourself or someone else, we are here to help. You will never be judged for raising a responsible gaming concern — it is one of the most important conversations we have.
How to Reach Us
Send an email to [email protected] with "Responsible Gaming" in the subject line. Our team will acknowledge your message within 2 hours and provide a full response within 24 hours. For urgent matters — such as a request for immediate self-exclusion or account suspension — please mark your message as urgent and we will prioritise it accordingly.
Support is provided in English and is available 24 hours a day, 7 days a week, including Bangladeshi public holidays such as Eid, Victory Day, and Independence Day. Response times are measured in Bangladesh Standard Time (BST, UTC+6).
Contact: [email protected] — available 24/7 in English. For responsible gaming matters, include "Responsible Gaming" in your subject line to ensure priority routing to our welfare team.
Ready to Play Responsibly?
Now that you know the tools and resources available to you, explore the 7jj7 platform with confidence. Set your limits, play within your means, and enjoy the experience.
18+ only. Play responsibly. If gambling is affecting your life, contact [email protected] immediately.